Frequently Asked Questions
General Questions
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Q: What industries does Applied Refractory serve?
A: Applied Refractory serves a wide range of industries, including oil refineries, ethylene plants, power plants, steel mills, forges, and more. Our refractory products and services are designed to meet the unique needs of high-temperature industrial applications.
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Q: Where is Applied Refractory located?
A: We are located in Liberty, Texas, but we serve clients across the U.S. Gulf Coast and beyond. We provide high-quality refractory products and services to industries nationwide.
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Q: What types of refractory products do you offer?
A: We offer a comprehensive range of refractory products, including ceramic fiber products, tube seals, expansion joints, refractory hardware, insulating fire bricks, custom precast shapes, and more. We also distribute products from leading manufacturers like Allied Mineral Products, WESCO Refractories, Pocono Fabricators/SAUERISEN, and Reno Refractories.
Product Questions
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Q: What are ceramic fiber products, and how are they used?
A: Ceramic fiber products are lightweight, high-temperature insulation materials used in furnaces, kilns, and other high-heat environments. They provide excellent thermal insulation, reduce energy consumption, and are available in various forms, including modules, blankets, boards, paper, rope, and cloth.
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Q: What is the purpose of tube seals and expansion joints?
A: Tube seals and expansion joints are designed to protect pipes, burners, and other equipment in high-temperature environments. They accommodate thermal expansion and contraction, reducing mechanical stress and preventing damage to equipment.
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Q: What are custom precast shapes, and when would I need them?
A: Custom precast shapes are specially designed refractory components that are manufactured to fit specific industrial applications. These shapes are used in furnaces, kilns, and other equipment where standard refractory shapes may not provide the necessary fit or performance.
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Q: What types of insulating fire bricks do you offer?
A: We offer insulating fire bricks rated for various temperatures, including 2300°F, 2600°F, 2800°F, and high alumina bricks up to 3000°F. These bricks provide excellent thermal insulation and are ideal for lining furnaces, kilns, and other high-temperature equipment.
Service Questions
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Q: What is involved in your ethylene burner cleaning service?
A: Our ethylene burner cleaning service includes a thorough inspection, customized cleaning plan, and post-cleaning performance testing. We use specialized techniques to remove carbon, soot, and other deposits, ensuring optimal burner performance and safety.
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Q: How do your custom solutions and fabrication services work?
A: Our custom solutions and fabrication service involves working closely with you to design and create bespoke refractory products tailored to your specific needs. From concept to completion, we ensure that every product meets your exact specifications and enhances your operational efficiency.
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Q: What are the benefits of your in-house design and manufacturing capabilities?
A: Our in-house design and manufacturing capabilities allow us to maintain full control over the production process, ensuring consistent quality, faster turnaround times, and the flexibility to create customized solutions that meet your unique requirements.
Ordering and Delivery Questions
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Q: How do I place an order with Applied Refractory?
A: You can place an order by contacting us directly through our website, by phone, or via email. Our team will guide you through the process, ensuring you receive the right products for your needs.
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Q: Do you offer custom sizing and configurations?
A: Yes, we offer custom sizing and configurations for many of our refractory products. Whether you need a specific shape, size, or material composition, our team can work with you to create a solution tailored to your requirements.
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Q: What is your typical delivery time?
A: Delivery times vary depending on the complexity of the order and the products requested. However, our in-house manufacturing capabilities allow us to provide quick turnaround times to keep your projects on schedule.
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Q: Do you ship products nationwide?
A: Yes, we ship our refractory products across the United States. We work with reliable shipping partners to ensure your products arrive safely and on time.
Support and Contact Questions
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Q: What if I need help choosing the right product?
A: Our experienced team is here to help you select the right products for your application. Contact us, and we’ll provide expert guidance based on your specific needs and operational requirements.
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Q: How can I get a quote for my project?
A: You can request a quote by contacting us directly through our website, by phone, or via email. Provide us with the details of your project, and we’ll provide a comprehensive quote tailored to your needs.
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Q: How can I get in touch with Applied Refractory?
A: You can reach us by phone at (936) 776-4070, via email, or through our contact form on the website. Our team is available to answer any questions and assist with your refractory needs.
Still Have Questions?
If you didn’t find the answer to your question here, don’t hesitate to reach out to us. We’re here to help with all your refractory product and service needs.